RETURNS & CANCELLATIONS ORDERS

Terms of use of the website;

The process of purchasing a product on the site, delivery times and method of receipt;

1. If the ordered product is out of stock, despite what is indicated on the website, the customer will be sent an approximate time frame for the arrival of the product in stock, and the customer will have the right, at his discretion, to cancel the order as specified in these rules. Notwithstanding the above, in the event of an out of stock product, the company will have the right to cancel the transaction and, of course, return the customer’s money that he paid and cancel his fees, but the customer will not have any right to receive any compensation for this.

2. Delay in the delivery time for any reason does not give you the right to receive compensation and / or money, except for your right to cancel the transaction in accordance with what is specified in this agreement.

3. Delivery of products purchased on the site, the total value of which exceeds 300 euros, will be sent to the buyer’s home at the sender’s expense. The total purchase amount, which does not exceed 300 euros, will include a delivery fee of 35 euros, delivered to the buyer’s home or, alternatively, to the post office nearest to his place of residence.

4. All prices indicated on the website are expressed in euros, as the site ships products worldwide.

5. All products are certified only in Israel.

6. The Company may, from time to time and at its sole discretion, offer products sold on the Site or other products at reduced prices and / or with discounts, and / or as part of various promotions and / or provide various benefits.

7. Such promotions will be held for periods, times and under conditions that the company determines in its sole discretion, and this will not constitute a claim by a customer who has purchased a similar product at a higher price outside the promotional period.

8. It will not be possible to return or cancel the product, nor will it be possible to replace products purchased under special promotions that will be held on the site from time to time. The purchase of a product under a sale is final and cannot be cancelled or replaced, except in cases where the product is found to be defective.

9. Cancellation of a transaction due to a product defect will oblige the buyer to return any benefit received by him under the purchase.

10. We respect your privacy. In any case, we will not provide personal information related to your account to third parties, except as necessary to complete the transaction, order and delivery and / or the service you have chosen to purchase.

11. Regarding the details of the means of payment provided by you (credit card number, bank account number, etc.), its use will of course be made solely for the purpose of making the payment and will not be transferred to any other party except for the purpose of making the payment (eg credit card company, bank). Since the credit card details are entered directly on the website of the clearing company and are not detected and / or stored in our database at all, our company has no way to use these details.

Cancellation of the transaction, replacement and / or return of goods

12. By law, anyone who purchases a product in a remote transaction, such as through a website, can cancel the transaction in accordance with the provisions of the Consumer Protection Act 5741-1981 (hereinafter: “Consumer Protection Act”). We recommend that you familiarize yourself with the provisions of the Consumer Protection Act before making a purchase.

13. Right of cancellation and methods of cancellation:

In a distance sale transaction of a product, the consumer may cancel the transaction in writing from the date of the transaction up to 14 days from the date of receipt of ownership or from the date of receipt of the document containing the details specified in section 14. (b) of the Consumer Protection Act, whichever is later; Cancellation of the transaction will be made by sending a message to customer service and confirming receipt by e-mail.

Return of products delivered to the buyer is possible only if they have not been used and only if they are returned in the condition in which they were delivered to the buyer at the time of receipt. It will not be possible to return a product that has been used, or even partially. In any case of return of products that are not due to a defect, a processing fee of 5% or 30 euros (100 NIS) (whichever is lower) and / or in accordance with the legislation at that time will be charged.

14. Result of cancellation due to defect or non-conformity:

In the event of cancellation due to a product defect or due to a non-conformity between the product and the product details provided to you in relation to the product at the time of purchase, or due to non-delivery of the product on the date set at the time of purchase or other breach of contract between us, we will refund you up to the date of cancellation within 14 days from the date of receipt of the cancellation notice and we will cancel the transaction fee in respect of charges that have not yet been made. We will provide you with a copy of the cancellation fee and will not charge you a cancellation fee.

If you have already received the product, it must be returned in the original packaging, in the condition in which you received it at the time of receipt.

14.1. Any cancellation of a transaction will automatically forfeit any benefit and/or entitlement and/or gift received by the customer as part of the transaction and/or payment and the customer will return this benefit immediately upon cancellation of the transaction and/or return of the product, including free delivery.

14.2. In any event, if you cancel such a transaction, you will not have the right to claim damages for the cancellation and your right is limited to receiving a refund of the money you have paid up to that time and the cancellation of future payments.

15. Damage to the product:

15.1 – In accordance with the provisions of the Consumer Protection Act, the above provisions do not detract from the right of the website owner to claim damages from you because the value of the property has decreased as a result of deterioration in the condition and / or packaging that occurred after the product was delivered to you. / Or a defect and / or non-conformity of the product was discovered due to which you terminated the contract.

16. Product warranty:

16.1 — The warranty/shelf life of the products sent varies, but is not less than 12 months from the date of receipt of the order in the hands of the recipient. All other data is indicated on the packaging.

16.2 — Completion of the purchase means your declaration that you have read the terms of the product warranty. The terms of the warranty are an integral part of the agreement between us and you.

16.3 – KART PODOLOGY is not liable for damage caused by using the product purchased on the website in violation of the manufacturer’s instructions and / or additional instructions for use provided to it by the company, whether as part of the purchase or during collection.

17. General:

17.1 — The service on the website is as it is, and the customer will not face any claims and / or demands and / or claims against the company or anyone on its behalf regarding the service’s functions, characteristics, limitations or lack of compliance with the capabilities, requirements and needs of the customer.

17.2 – Any delay or impediment to the performance of any obligation we have undertaken under this agreement and arising from an event that is beyond the control of the company due to any overwhelming or natural hazards and / or war etc. is a breach of this agreement.

17.3 – These terms and conditions exhaust all that is agreed between us and you in everything related to the execution of transactions and purchases on this site. 17.4 – The law applicable to the use of this website and the terms in these rules are the laws of Israel only. Exclusive jurisdiction is granted to the competent courts in Tel Aviv and the Central Districts.